RETURNS & REFUNDS

 

According to the Decree-Law no. 24/2014 of February 14, the Customer has a period of 14 days from the receiving date of his order to exercise the right of free dissolution, without payment of compensation and without indicate the reason.

In order to exercise the right of free dissolution, you must notify ORPHEU DECOR of your decision to the dissolution of this contract, by means of an unequivocal statement sent by electronic mail to the e-mail address info@orpheudecor.com, whose receipt will be confirmed within the maximum period of 24 hours.

The Customer must return the products within 14 days after the notification of the decision to the dissolution of the contract. Products to be returned must be accompanied by the original invoice.

The right of free dissolution of the contract shall not apply to:

·     Made to order

.     Supply of goods made according to consumer specifications or manifestly personalized (made to order);

·    Supply of goods which, by their nature, can not be returned or are liable to deterioration or to quickly become outdated;

·   Supply of sealed goods not subject to return for reasons of health protection or hygiene when opened after delivery:

·      Supply of goods which, after delivery and by nature, are inseparably mixed with other articles;

·    Supply of sealed audio or video recordings or sealed software, where the consumer has withdrawn the seal of inviolability after delivery.

The products to be returned must be in the original packaging and fully complete, without any signs of use, in perfect condition, accompanied by all the components, namely manuals, documents and accessories that form an integral part of them. The products that do not meet these requirements can not be accepted for return.

In case of dissolution of the contract, the Customer will be reimbursed for payments made including transportation costs, except for costs resulting from Customer’s choice with a different and more costly delivery method than the commonly accepted and less costly modality proposed by the ORPHEU DECOR.

Refunds will be made through the same payment method used in the payment of the order, except for payment made by ATM Reference, that will be reimbursed by bank transfer, within 14 days from the date you exercised the right to dissolute the contract.

ORPHEU DECOR reserves the right to withhold the refund while the goods are not received or as long as the Customer does not provide a return proof of the goods.

The Customer may only send the products to be returned after communication to ORPHEU DECOR. At that time, an informational email will be sent to the Customer indicating the procedures for the products return.

ORPHEU DECOR will not accept orders returned paid-on-delivery.