SHIPPING & DELIVERY
We ship your order to any part of the world!
For deliveries to Continental Portugal shipping costs are as follows:
Free – for orders over 59€
4.90€ – for orders under 59€
For the Azores, Madeira and other countries in the world, shipping costs will be automatically calculated at the of ordering time.
Your order will only be processed once its payment has been confirmed.
In case of payments made by Credit Card, ATM Reference or Paypal your order will be processed immediately, unless it is verified some difficulty for reasons beyond the ORPHEU DECOR.
If the payment is made by bank transfer, the order processing will only begin after confirmation of the bank transfer by the bank of ORPHEU DECOR, and the confirmation period varies depending on the country of origin of the transfer.
Please note that payment methods may not be available for some countries.
The estimated delivery times indicated on the product page are only indicative. Except in rare situations, the deadline defined on the website for each of the products is respected. Please note that non-compliance may occur on delivery due to unauthorized reasons. Therefore, we can not be held liable for any damages caused by delays in the delivery of the orders.
To conveniently receive your order, simply indicate the delivery address correctly and completely at the end of your order, so that the selected carrier delivers it. Orders will be delivered on working days between 9:00 am and 7:00 p.m., and it is not possible to predict the delivery time. You should make sure that there will be someone responsible for receiving the order at the address indicated by you during the above period. Orders are not accepted for deliveries in post office boxes.
When your order is delivered, someone will be asked to sign the delivery receipt. The person signing the receipt shall be responsible for receiving the order and for delivering it to the Customer.
When receiving your order you should check if it has any visible anomaly that may have been caused by the transport. If there is any anomaly, do not accept the product. If you accept the product and sign the transport guide, ORPHEU DECOR can not be responsible for any damage, anomaly or theft that occurred during the transport.
Upon the delivery, the Customer becomes responsable for the risk of loss or damage of the goods.
If an order is returned to ORPHEU DECOR for reasons that are not from our responsibility, such as, for example, the lack of presence of someone at the address indicated, or the wrong or incomplete indication of the address, the costs associated with the new attempt will be borne by the Customer.
ORPHEU DECOR has no control and responsibility for any costs associated with customs duties and taxes that may be applied in the destination country. The Customer must inform the customs of the country of the order’s destination to ensure that there are any fees applied, and if there are this costs are borne by the Customer.